A lot of our blogs talk about building relationships with your resident because it is one of the most important things you can do for them. It affects their lives in so many ways. When you have a positive relationship with them they trust you. You also know them better which helps you be able to better serve them. Overall, it will just make your job a lot easier and less stressful. We have talked about a lot of different ways you can do this, but we have another thing for you to consider, checking on them.
I know you’re thinking, “I barely have time to do my work, and now you want me to go check on them?” The answer is yes! Taking the time to go knock on someone’s door just to say hello and see how they’re doing will go a long way. They will begin to feel like you care about them. In turn, they will feel
more comfortable to go to you about things they normally wouldn’t. For example, talking to you about things they see around the neighborhood that shouldn’t be. Or being honest about what they really want out of life. Just these two examples that I gave will help you better manager you units. It will also
help you help them. While helping them find work, you may think that they would work well with working in a restaurant but really they have always dreamed of having a desk job at a business. Listen to them. You will be surprised what you learn. The more the residents see you in the community (not
policing them or handing out eviction notices) the more they will like you and trust you.
You don’t have to spend a whole week trying to visit every resident. Time block it. Set aside maybe 1-2 hours a week to go out and hit one section at a time, for example. Also, checking on your residents doesn’t mean you have to always go out door to door. When you are having events, make it your business to have a few meaningful conversations with some of the residents. If you’re passing out flyers and someone’s door is open, take the time to say a word or two to them instead of putting the flyer on their door and leaving.
Another thing you can do is have a chat box. Put a box in your office where they can leave a comment or topic that they would like to discuss with you. This allows you to have a list of things your residents want to discuss that aren’t pressing. You can get to these as you can. This shows the residents
that even though you are busy, you do still care about things that are important to them.
Think it through and decide what works best for you and your team. Your residents are people too who, to your surprise, would probably love for someone to genuinely check on them, even if it is just
in passing.
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